Thank you for shopping at Aurora Gems Boutique. We value your satisfaction and want to ensure that you have a positive shopping experience. Please read our Return and Refund Policy carefully before making a purchase.
We accept returns within 15 days from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, and in the same packaging that you received it.
To initiate a return, please follow these steps:
You are responsible for the return shipping costs. We recommend using a trackable shipping method and retaining proof of postage. We cannot guarantee that we will receive your returned item without a tracking number.
Upon receiving and inspecting your returned item(s), we will process your refund within 7 working days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution.
We do not offer direct exchanges. If you wish to exchange an item for a different size, style, or product, please follow the return process outlined above and place a new order for the desired item.
In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund as applicable.
Certain items are non-returnable for hygiene and safety reasons, such as earrings (for pierced ears) and items with personalized engravings or customizations. Please check product descriptions carefully before purchasing.
If you have any questions about our Return and Refund Policy, please contact us at:
Aurora Gems Boutique:
Email : [email protected]
Contact : 9521017890
Add : Johari Bazaar, Jaipur, Rajasthan, India